If you decide you want to cancel within the 7 day cancellation period
mentioned in their "contract", it just won't happen!
They are former car salesmen that have changed venues!
See the 2nd and 5th line of the last paragraph!
They say one thing but the written word is different!
They told us we had up to 3 YEARS to schedule a vacation package but the
e-mail says 1 yr.
They said they have a recording with us agreeing to NO REFUND!
It's a lie! We have a recording saying otherwise!
Anytime someone says they want to record your conversation, you should do
likewise. Recordings can be altered!
Your best chance if you charge it, is to put it in dispute.
Make sure you save the e-mail confirmation for your credit card company's
files!
"Dear George And Kathy Xxxx,
All of us at Summer Bay Resorts would like to thank you for the trust and
confidence that you have placed in our hotels and resorts.
To confirm your dates of arrival please call 888-782-9847 (Monday -
Friday,
9:00 A.M. to 8:00 P.M.). You have 12 months to plan your dates and 18
months
to travel. This is not your reservation confirmation.
Your getaway package includes the following;
~4 Days and 3 Nights in Orlando, Florida
~3 Days and 2 Nights at one of Florida's Beaches
~2 Theme Park tickets
~3 days and 2 nights in the Bahamas
***Trans****tation not included. Cruise option available. Applicable ****t,
service and processing fees per person will apply.
To view your vacation information online, please visit
www.summerbaygetaways.com
George And Kathy Xxxx, Summer Bay Resort is pleased to sponsor your
vacation
getaway
package by providing your accommodations at a property near to our resort.
We
also invite you to preview and enjoy the benefits of our private gated
resort
property. Your only obligation will be to participate in a complimentary
90-minute breakfast or lunch sales presentation of our beautiful Vacation
Owner****p Resorts.
Have a magical vacation experience!
Summer Bay Resort
888-782-9847
This advertising material is being used for the purpose of soliciting
sales
of
vacations owner****p plans. Complete details of participation in offering
plan
provided by sponsor.
www.summerbayresort.com
Terms and Conditions:
1. Hotels require two forms of identification upon check-in. A valid
driver's license, Military ID or Pass****t and a Visa, Master Card,
American
Express, Discover or Diners Club credit card for property damage security,
taxes and room charges.
2. In order to qualify for the accommodations offered in the destinations
described in this promotional package, you are required to attend a
courteous sales presentation and tour of our sponsoring resort properties.
(Approx. 90 minutes during breakfast or lunch on a day designated by the
resort, during your stay.) If you fail to attend the required presentation
you will be charged the retail value (full rate) for the accommodations
you
received.
3. This offer is designed for couples and families traveling together for
recreational and vacation purposes. Not designed for use on business
travel.
4. To participate you must be at least 21 years of age. If married both
husband and wife must attend the tour and sales presentation together.
Non-married couples must travel and attend tour together.
5. This special offer is limited to one per household or family. No group
travel allowed on this special promotional rate. Group travel is
considered
two or more couples traveling together on the same package arriving or
staying at the same destination on the same or alternate date.
6. Additional rooms or nights may be purchased at the time of booking.
Rates
may vary by season. All room accommodations are in a hotel or motel or
condos in the resort area and are subject to the availability of Summer
Bay
Resort room allotments.
7. This offer may not be used in conjunction with any promotional offer or
for use with another vacation owner****p week. Two or more offers may not
be
used within a 6 month period to stay at the same resort area and a maximum
of two promotional offers per year per guest(s).
8. Guests are responsible for all applicable State and Federal taxes. A
$15
per night reservation fee will be collected at time of booking and may be
applied on your behalf to cover hotel taxes at our Orlando destinations.
In
room safe, long distance phone service, resort amenity fees and room
service
fees are extra and are the responsibility of guest. Some accommodation
Destinations require a $50-$100 refundable deposit collected at time of
booking. If you fail to show up (NO SHOW) for a scheduled reservation,
you
will be charged a nonrefundable fee of $75.00.
Terms of Promotion
This vacation package is an offer designed to promote vacation owner****p
plans for households with a combined income over $40,000. This offer
supersedes all other representations made in regard to this offer, verbal
or
written. Bearer shall receive the benefits and services described on the
first page of this purchase confirmation in exchange for the charges
agreed
to be paid by participant. Participant understands that the payment
vehicle
in which he or she provided for payment at the time of offer, either
credit
card or check draft, shall be automatically debited on the day of the
initiation of their order. THE PURCHASER HAS FULL RIGHT TO CANCEL HIS/HER
ORDER AT NO PENALTY WITHIN 7-DAYS FROM THE INITIATION OF THEIR ORDER.
Cancellation will revoke all benefits including use of any room nights,
attraction tickets or other Travel Benefits provided by vendors. The
packages fee is non-refundable 7 days after the order date unless
otherwise
provided for in writing specifically by Summer Bay Resort. Participant
must
use vacation package within 12 months of purchase and Travel must be
completed within 18 months, unless otherwise offered and agreed to by
consumer and Summer Bay Resort. Additional surcharges will apply to
holiday
and peak periods. The retail value of this package varies based on the
season. Failure to attend the sales presentation may result in the charge
of
the retail value of accommodations. Additional surcharges will apply to
holiday and peak periods. During peak periods, conventions, holidays or
when
Summer Bay Resort room allotment is full, Summer Bay Resort reserves the
right to substitute a different premier resort destination or hotel
accommodations. Participant may reschedule one time with no reschedule
penalty. In the event the participant changes dates subsequent to the
first
rescheduled date, a fee of $50 will apply for each change requested
thereafter. Failure to notify us of any changes to your vacation within 72
hours of scheduled check in date will result in the cancellation of your
vacation, and the immediate forfeiture of the vacation package and any
monies paid. Airfare, trans****tation, taxes, meals and other incidental
costs are not included in this offer and are the responsibility of the
purchaser. This is an advance purchase package. Travel related benefits
such
as Cruise, or other accommodation provider of such travel related
benefits,
is responsible for the benefits to which it offers and each have
independent
terms and conditions to which each is responsible for providing to the
purchaser in conjunction with such offers independent of Summer Bay Resort
terms and conditions. This offer expires November 13, 2010. This is not
an
offer to sell, or a solicitation of an offer to buy to residents of any
state, region or area in which registration, if so required by law for
such
resort, common carrier or supplier has not been completed. NJ
Reg#99/4-872.
This offer is not for retail sale and invalid if purchased, bartered,
auctioned or not acquired from an authorized sponsor. This offer has no
cash value. This offer shall be replaced by an offer of equal or greater
value from The Resort on Cocoa Beach for any residents who wish to
participate from the State of New York. This offer may be replaced by an
offer of equal or greater value from River Pointe Resort, NAPA Valley CA.
or
Worldwide Travel for any residents who wish to participate from the State
of
California, Oregon, or Wa****ngton. For Missouri Residents: This Notice is
provided for compliance with the Missouri Merchandising Practices Act,
Chapter 407.610, and as required, a copy has been filed with the Attorney
General of Missouri. For Australian Residents: This Notice is provided in
compliance with the Consumer Affairs Victoria, Fair Trading Act 1999,
Division 2A, Section 67E. This vacation offer may not be used in
conjunction
with or in place of any other vacation or promotional offer and is invalid
for use by distributing agents and their employees. Summer Bay Resort
assumes no responsibility for any verbal or written representations made
in
conjunction with this offer other than those specifically included in this
offer. The Owner/Developer of Summer Bay Resort is Summer Bay
Partner****p,
located at 25 Town Center Boulevard, Suite C, Clermont, Florida 34711,
telephone #352-242-1100. You may contact our customer care center at the
following email address with questions regarding your discounted
accommodations package purchase at customercare@[EMAIL PROTECTED]
or you
may call our customer care center at 888-782-9847.
This advertising material is being used for the purpose of soliciting
sales
of vacation owner****p plans."
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